Visit our FAQ page for helpful information. If you have a time sensitive request, use our Live Chat feature during normal business hours. Get answers quickly by using our Live Chat. Both Live Chat and phone calls are accepted during normal business hours of 8 am to 5 pm CST, Monday through Friday. Ready to Ship! Orders now ship within 24 hours of purchase. Due to the volume of emails, please allow 1-2 days for a response. Our Fort Worth-based customer service team is working hard to respond to all customer inquiries, but unfortunately we are unable to modify or cancel existing orders at this time.